Here are answers to some of the most frequently asked questions about our billing policies:

How does payment work?
What forms of payment do you accept?
What is your cancellation and refund policy?
What if my payment is late?

Q: What is your payment policy?
A: Payment is always required in advance. The exact terms vary and are explained here in more detail:

New Clients
Pet Sitting & Overnight Pet Sitting:
At least 50% of fees due at initial meeting, remaining balance is due on or before the start or service.

Doggie Daycamp/Dog Walking:
Fees are billed for the month in advance. Payment is due within 10 days.

Returning Clients
Pet Sitting:
Payment in full is due on or before the start of service

Doggie Daycamp/Dog Walking:
Fees are billed for the month in advance. Payment is due within 10 days.

All Clients
All Overnight Pet Sitting and/or Pet Sitting scheduled during a holiday require a 50% non-refundable deposit. In some cases a 50% non-refundable deposit may be required for any order placed with less than 72 hours notice.

Q: What forms of payment do you accept?
A: We accept checks, credit cards and cash. All credit card payments are made online through our website. Initial payments from new clients must be cash or check.

Q: What is your cancellation and refund policy?
A: Please notify us as soon as possible if you have to cancel all or a portion of your scheduled care. All services scheduled within 24 hours of cancellation are billable and non-refundable. Services scheduled after the 24-hour period are eligible for credit or refund. Overnight/holiday deposits are non-refundable.

Q: What if my payment is late?
A: After 30 days unpaid invoices are subject to a late fee of $20 or 10% of the outstanding balance, whichever is greater. Clients that regularly fail to pay invoices on time may have their account cancelled. $35 returned check fee.

What would you like to do next?
Place an order online
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