Here are answers to some of the most frequently asked questions about our billing policies:

Q: When is payment due?
A: Payment is always required in advance. The exact terms vary and are explained here in more detail:

Q: How does payment work?
A: Before your service begins we will meet with you and your pets. During the meeting you will need to provide a major credit card we can use for billing. We accept Visa, Mastercard, American Express and Discover. We also accept check debit cards with a Visa or Mastercard logo.

Alpha Pet Care does not accept checks.

Q: When is my card charged?
Non-recurring services (such as occasional pet sitting or dog walking):
New clients will be charged 1/2 of their first order immediately after our initial meeting. The remaining balance will be charged either on or the day of or the day before service begins. Returning clients are only charged once on the day of or the day before service begins.

Recurring services (such as weekly dog walking or daycamp):
Clients are charged every four weeks on the first Monday of the billing cycle. If you make any changes to the schedule we will make an adjustment in the next billing cycle.

Q: What special policies apply to Overnight Pet Sitting?
A: All Overnight Pet Sitting requires a 50% non-refundable deposit. New clients are charged after we've had a chance to meet and complete the enrollment process. Returning clients will be charged once we've confirmed and scheduled their order.

Q: Is there a fee for the initial meeting/assessment?
A: If Alpha provides service to you we will waive this fee. Otherwise a fee for one 30-minute pet sitting visit is charged.

Q: Is there an extra charge for pet sitting or dog walking over a holiday?
A: No, we don't charge extra fees for holidays. However, similar to our Overnight Pet Sitting, we do charge a 50% non-refundable deposit for all orders that span a holiday. Refer to the previous answer for more information about deposits.

Q: What is your cancellation and refund policy?
A: Please notify us as soon as possible of any schedule changes or cancellations. Any services scheduled 24-hours after cancellation is confirmed are non-refundable. All other scheduled services are eligible for credit or refund except those services which require a non-refundable deposit.

Q: Can I get a receipt?
A: Yes, we will email you a receipt detailing what you ordered and were charged. In order to minimize waste, Alpha does not provide paper invoices.

What would you like to do next?
Place an order online
Back to Q&A home
Home